Help & Support

Frequently Asked Questions

How do I create a birthday video?

Open the app and tap "Create New Video". Select a photo from your photo library, choose a birthday theme template, and tap "Generate". The AI will create a personalized birthday celebration video in about 15-30 seconds.

What types of photos work best?

For the best results, use a clear, well-lit photo with a visible face. Front-facing photos work best. Avoid blurry images, group photos, or photos with heavy filters.

How long does video generation take?

Most videos are generated within 15-30 seconds. During peak hours, it may take slightly longer. The app will show you the progress while you wait.

Are my photos saved?

Your photos are securely uploaded to our servers solely for AI video generation. They are transmitted using encrypted connections and stored temporarily (up to 30 days) to complete the video creation process. Photos are not shared with any third parties beyond the AI processing required to generate your video. You can delete your account and all associated data at any time from the Settings page.

What are the available templates?

We offer 6 birthday themes: Elegant (golden candle glow), Confetti (colorful party), Minimal (clean modern), Golden (luxurious), Kids (playful rainbow), and Romantic (rose petals). Each template creates a unique birthday celebration style.

What are the membership benefits?

Subscribers enjoy unlimited video generation, access to all premium templates, high-quality video output, and priority processing. Yearly members save compared to monthly billing.

How do I cancel my subscription?

You can manage or cancel your subscription at any time in your iPhone's Settings > Apple ID > Subscriptions. After cancellation, you can continue using premium features until the end of your current subscription period.

Can I request a refund?

All purchases are processed through the Apple App Store. To request a refund, please visit Apple's official website at reportaproblem.apple.com or contact Apple customer support.

How do I share the generated video?

Once your video is ready, you can save it to your photo library or share it directly via Messages, WhatsApp, social media, or any other app that supports video sharing.

Which devices are supported?

Birthday Video Maker supports iPhone and iPad running iOS 17.0 or later.

Contact Us

If you have any questions, suggestions, or feedback, please contact us:

guilicheng613@gmail.com

We typically respond to emails within 1-2 business days.